City of Melbourne Services help and support

To create a new account, follow these steps. You only need to do this once.

1. Go to the City of Melbourne Services External link website.

2. A window will appear for you to fill in your details. Enter your First Name, Last Name, Email and Mobile in the corresponding fields and select your preferred verification method, then click Sign Up. 

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3. You will be asked to check your email or mobile, depending on the verification method selected.

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4. Go to your email inbox. You will have received an email from us confirming your account has been created. If you don't see an email from City of Melbourne, check your spam/junk folder.
    
5. You will need to create a new password. In your email, click on Set a new password.
6. This will direct you to the to the City of Melbourne Services login verification page which asks you to enter your one-time verification code.
    
7. Go back to your email. Your one-time verification code will have been sent to you in another email.
8. Copy and paste the verification code into the text field, and click Next.
9. The Change Your Password screen appears. Enter a New Password and Confirm New Password. Ensure your password includes at least 10 characters, one uppercase letter, one lowercase letter and one number. When you are finished, click Change Password. (Note: keep your password safe for when you log in in future).

10. Your account details screen appears. Complete your Contact details. To do this, click on the pen icon in the My Contact Details section. 

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11. When you have completed your details, click Save. Your details will be updated, and your account is ready to use.

To create your account, you will need to provide:

• your given name and family name
• your email address (not a shared email address)
• your mobile number.

You should create an account under your personal name, not your business or client’s name.  

Each account needs to have its own unique email address, so a company's general email address (e.g. info@mycompany.com.au) is not suitable. The same email address cannot be used by multiple people.

You can link a permit application to a principal contractor (e.g. Multiplex) if you need them to have access to your permit. You can also apply for a permit on behalf of someone. You will need to indicate this in your application. 

You can apply for a permit via the apply button on the corresponding permit pages on this website.

Individual permit application forms are accessed directly from these pages. You will be prompted to log in before launching the form.

You can also create an account External link and then log in External link to view the available permit application forms.

You can update the following account details yourself:  

• Address - postal and physical. 
  Note: Statutory accounts (if you are a municipal property owner, occupier or ratepayer) must submit a request via the 'Request address change' button as your information is connected to other records. For example, you may be a property owner separately to being a permit customer.
• Phone number/s
• Email.

Here's how to update your details:

1. When logged in to your account, select your profile name in the top right of the screen. From the drop-down menu, select 'My account'. This will take you to your account details.

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2. Hover over the detail you wish to change and click on the pen icon to edit that information. Once completed, select 'Save'. Your account details are now updated.
    

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As of March 2025, you can apply for the following permits in the system:

• Busking
• Consent for works (road works)​
• Construction Management Plan (CMP)
• Construction parking (construction zones)
• Filming
• Legal point of discharge report
• Medical and healthcare parking
• Out-of-hours on private land
• Outdoor dining (footpath)
• Outdoor dining (parklet)
• Portable advertising board
• Parking permits for people with a disability
• Private parking and private enforcement agreements
• Real estate pointer board
• Residential parking
• Seasonal street trading
• Skip, bin or container
• Space occupation (for concrete pump, crane, and motorised and non-motorised equipment) 
• Spruiking
• Temporary protective structure (gantry, hoarding and scaffolding)
• Tradesperson parking
• Vehicle access
• Vehicle crossing​
• Waste bin
• Waste collector

More permit and approval types will be added in the coming months.

To add or update a document to your account:

1. Log in to City of Melbourne Services External link. This will take you to the Person Account screen with all your contact details.
2. Click on your username at the top right of the screen.
3. Click on My account from the drop-down list.

4. Click on the Files tab next to Details.

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5. Click on Upload Files and select the file from your computer. Select Done when the file upload is complete. You can also click and drag the file from your computer into the relevant field. 

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6. Under File Details, from the Select Type dropdown menu choose the document type.

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7. Enter the Start Date and End Date. Click Upload when complete.

8. Your document will appear in the section below. 

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9. Click on Edit to update the file details such as the document type, start and end dates.
10. You can preview or download your file by clicking on the relevant buttons. 

If your document has expired, you will need to upload a new one following the process above.

To amend, extend or cancel an issued permit, you will need to log in to City of Melbourne Services External linkand navigate to My permits > My permits. From there you can see all of your issued permits.

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• Click on the permit number of the application that you want to amend, extend or cancel.

• At the far right side, select either Amend/renew permit, Extend permit or Cancel permit. Note: some permit types can't be amended or extended. 

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Amending a permit

• After you have selected Amend permit, the amend options for your permit type will be listed. Select the radio button for the type of amendment. 

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• Click Next. 
• The system will begin the process for this amendment type, showing the steps required. Click Next link to proceed. 

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• This will bring you back to the application, where all of your information will be pre-filled.
• Follow the steps through the application as normal.
• The form will then ask What was changed? Enter details of what changes you have made. 
• The payment screen will come up advising you of the costs for the amendment and the amendment fee. You will only need to pay for the amendment fee when you lodge this request.
• The permit number has changed to include a /1 after it. Every time you make an amendment or an extension on a permit, the number after the / will increase, noting which version of the permit it is.

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• Once your amendment request has been approved, you will receive a payment request.

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• Once all fees have been paid, your new permit will be issued with a new / number. The original permit number SP-2022-0789 will be superseded, and the new permit number SP-2022-0789/1 will be the new issued permit. 

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Extending a permit

• If you select Extend permit, you will go straight to this page.
• The system will create a clone of your application. Follow the link to proceed.  
• Enter in your extension start and end dates and click Next.
• You will get the same fee summary pages as above.
• Once your extension has been approved, you will receive a payment request.
• Once all fees have been paid, your new permit will be issued with a new / number.

Cancelling a permit

• If you select Cancel permit. You will go straight to this page.  
• Enter your reason for cancellation and click Next.
• Select Yes or No under the Would you like to apply for a refund? question, then click Next.
• This shows your receipts. Click Next to proceed.  
• On the Card/bank details screen, select Yes if your credit card details are the same, or enter bank details if the card has expired, been cancelled or changed.
    
• Click Next to proceed. 
• The Summary of your cancellation request will display. Check to make sure you are requesting a cancellation of the right permit. 

• Once you've verified the details, click Submit.
• A confirmation of the cancellation will be displayed on your screen. You'll also receive an email confirming your cancellation.

• Now if you navigate to the My permits page, you can see that the application has been Withdrawn.

The requirements are as follows:

• User ID: your email address
• Password: must include at least 10 characters, one upper case letter, one lower case letter and one number.

Each time you log in to City of Melbourne Services External link, a one-time verification code is sent to the email address you used to create the account. This code is a series of numbers and/or letters used to confirm your identity.

Your account will be locked after five incorrect attempts at entering the code. To unlock your account you'll need to contact us on 03 9658 9658. 

Your customer account details will only be available to City of Melbourne staff who, as part of their role and in the carrying out of their work duties, require them to have access to customer data.

For example, a staff member working in human resources will not have access to your customer account details relating to a permit application.

Account details are stored on a secure server that complies with privacy laws and has been endorsed by the Victorian Government.

No.

To apply for a permit we will require your contact details.

Check you have entered your email and password correctly.

Check your junk/spam email folders for your confirmation email.

If you require further assistance, please contact us during business hours on 03 9658 9658.

On the log in screen External link, select Forgot your password? and follow the steps to reset your password.

An email from City of Melbourne will be sent to you with instructions for resetting your password.

If you have not received the email, check your junk/spam email folders.

After your fourth unsuccessful attempt to log in, use the Forgot your password? link. After five failed login attempts, your account will be locked and you will need to contact us.

How to reset your password

1. Go to the City of Melbourne Services log in page External link.
2. Click on Forgot your password?
3. The Password Reset screen is displayed.
4. Enter your email address.
5. Click on Reset Password.
6. You will be asked to Check your email.
7. An email is sent to your nominated email account from City of Melbourne Services confirming your password has been reset. Open the email and click on Set a New Password.
8. This will direct you to the City of Melbourne Services log in page.
9. You will be asked to enter a one-time verification code.
10. Go back to your email and refresh your inbox - you should have received a new email with the verification code.
11. Copy and paste the verification code into the login page and click Next.
12. Enter a new password and re-enter it to confirm. (Note: Keep your password safe for when you log in in future).
13. Click on Change password.
14. You are redirected to your My Details screen. Your password is now changed.

If your account is locked, please contact us on 03 9658 9658 during business hours.

It may take up 48 hours for your account to be unlocked.

Please contact us on 03 9658 9658 if you would like to deactivate or delete your account.

For security reasons, you will be logged out of the system after 30 minutes of inactivity.

Before being logged out, an alert will appear informing you the session is about to timeout.

If you were completing a form when your session times out, details you entered up to the last time you clicked on Next will be saved.

We have moved many of our permits to the new online system, which requires an account to access.

There is no paper-based option available for these permits; all applications must be submitted via the online system.

If you are unable to create an account, please contact us on 03 9658 9658 and we can set up an account for you.

All permit-related matters are handled via City of Melbourne Services. We issue permits, requests for payment and requests for further information via your email address and online account.

You will still need to log in to the account to apply for permits, action payments or respond to requests for further information.

Alternatively, you can provide someone (for example, a friend or family member) with your login details and ask them to apply for a permit on your behalf.

No, you must apply for these permits online. Applications can't be submitted by email, post or in person.

The online system will provide step-by-step guidance on how to complete and submit your application as well as advise you on any supporting documentation required.

Your application is autosaved to My permits > My draft permit applications every time you click Next and can be accessed to be submitted a later date.

Depending on the location and potential impact of your activity, your stakeholders will vary.

Stakeholders are occupiers of residential properties, business operators, service providers and owners or managers of other land uses (for example, medical, education and aged care) or organisations located or invested in the vicinity of your project, works or activity including in surrounding streets and lanes. These are people who are likely to be affected by works activity (including noise), temporary infrastructure and changes to access, traffic or parking conditions.

Find out more about identifying and contacting relevant stakeholders impacted by your works.

Add new activities

At this step:

1. Select the drop-down option under Add new activities.
2. Select the activity type you ll be completing from the list.
3. In the relevant fields, enter the Length and Width in metres of the activity chosen.
4. Click Next to continue.

Activity details

• Our local laws designate times for construction activities to maximise the amenity of residents.
• To add the date and time you ll be completing your activity, select Yes from the drop down.
• You won't be able to continue with your application if you don't add at least one date and time for your activity.

Click Next to continue.

Select dates and times

1. In the Start date and End date fields, select your relevant dates.
2. Select whether your hours of construction are within or outside local laws hours. If selecting outside local laws hours, enter the start and end times.
3. Click Save.
4. You can edit dates and times as required before clicking Next to continue.

Activity Q&A

Depending on the type of activity you've chosen, you may need to answer additional questions relating to that activity. For example, there are additional questions for scaffold.

Answer any additional questions and click Next to continue.

Location (drawing a shape)

At the location step, you can draw and make changes to a shape that indicates the area the activity will occupy:

1. Using the cursor, draw a shape on the map that represents the space the activity will occupy.
2. To add each corner of the activity, click points on the map.
3. To close and complete the shape, click on the first point.
4. To enter point editing mode, click to select the activity or click on one of the points.
5. To adjust the area it occupies, click on the point and drag to the desired position, or click a mid-line point to add a new corner.
6. To delete a point, click on the point and press the delete key.
7. To edit the shape or location, click on the shape.
8. To finish editing the shape, click away from the shape.
9. When you've finished drawing the shape, click Next to continue.

Add more activities

1. To add more activities to your application, select Yes in the drop- down, otherwise select No and Next to continue.
2. When you ve selected Yes, click on the Add more activities button.
3. Follow the Adding new activities process as outlined above.
4. Continue the same process for each new activity you want to add.

Review activities

You can view and edit the activities added to your application in the Review and Submit step of the application process under Activity summary.

For each activity you add to your application, you will need to show the location and space occupied by the activity by drawing a shape on a map.

To draw the shape:

1. Using the cursor, draw a shape on the map that represents the space the activity will occupy.
2. To add each corner of the shape, click and drag on the map.
3. To close and complete the shape, click the first point.
4. To enter point editing mode, drag the activity to a new position or click on one of the points.
5. To adjust the area it occupies, click on the point and drag to the desired position, or click a midpoint to add a new corner.
6. To delete an area, click on the point and press the delete key.
7. To edit the shape or location, click on the activity.
8. To finish editing the shape, click away from the shape.
9. When you've finished drawing the shape, click Next to continue.

To submit your application, you'll need to provide supporting documents.

When the system prompts you to upload a document, a link will be displayed to access more information about that document type (for example, public liability insurance certificate of currency requirements). You can also see supporting document requirements on the relevant permit webpage.

Accepted file formats are:

• Documents - .docx, .pdf, .ppt, .pptx, .xls, .xlsx
• Images - .gif, .jpg, .png, .tif
• Drawings: autoCAD, .dwg
• Video/audio: .avi, .mp3, .mp4

The maximum size for each file is 2 GB. 

To attach the documents:

1. At the Supporting documents step of the application, select Upload files or drag and drop the file from your computer into the relevant field.
2. If you have previously uploaded a file that you want to use, click on Previously uploaded files and select the relevant file.
3. Select Done when file upload is complete. Your document will appear in the section you have uploaded it to.
4. Once you've finished adding all your documents, click Next to continue.

Permit fees for past dates will not be refunded unless we have been notified prior to the commencement of your activity. Application fees are not refundable or transferable.

To request a refund:

1. Log in to City of Melbourne Services External link and select the My permits dropdown from the menu bar.
2. Select My submitted permit applications. A list of all your submitted permit applications will be shown. Select the permit you want to cancel to receive a refund for by clicking on the blue link under Application ID column.
3. This will bring up your Business License Application with your permit details.
4. Click Cancel Permit Application on the top right of the screen.
5. Using the dropdown, select the reason for the cancellation and provide further information if required. Click Next to continue.
6. Select Yes to apply for a refund.
7. Select Yes then click Next to continue.
8. The payment receipts for the cancellation request will appear. Click Next to continue.
9. If your request is successful, we will process the refund based on the original payment method used. If your card has expired or details have changed, we will process your refund by bank transfer to your nominated account within 10 days.
   1. If the original card is still valid, select Yes then click Next to continue.
   2. If the original card isn t valid, select No and fill in the bank details. Click Next to continue.
   3. Review the summary and click Submit to complete your cancellation and refund request.

• Select My service requests >My refund request.
• You can view more information on your refund request by clicking on the link in the Case Number column.

If a permit is lost, stolen or damaged, or your vehicle registration number has changed (i.e. purchased a new car), the permit holder may request a replacement permit via City of Melbourne Services.  

If your permit is in your account and you have supporting documents

• Under ‘My permits’ select the permit you want to replace, then select ‘Amend permit’.  
• Select the reason for replacement and attach the relevant supporting documents listed below. You can complete this step, while we wait to receive your physical permit.

If you are unable to amend your permit via your account

• If you can’t provide the required documentation, a new permit may be issued (with a new expiry date) at the cost of an annual permit.  
• Apply for a new permit through your account.

For lost or stolen permits

• We will replace your lost permit for the annual permit fee, without any supporting documents required. The new permit will be valid for 12 months.
• For stolen permits, provide a copy of a police report. We take permit misuse very seriously and after receiving a police report, your old permit will be cancelled immediately.

For damaged/unusable permits 

• Return the damaged permit to us via post. Once this is received, we will issue you a replacement permit.

If you’ve recently purchased a new car or changed your vehicle registration

• Return the old permit to us via post. We’ll wait to receive your old permit before issuing your replacement permit. The permit being replaced will be cancelled.

The requirements in the Code of Practice for Building, Construction and Works are intended to protect the public and our property around sites where works are occurring.

Safety and amenity are our primary focus in regulating the use of public space around worksites, and the Code provides clear guidelines to be consistently applied across the municipality of Melbourne.

All our requirements for public safety and amenity within the Code are to:  

• Assist applicants to compile quality permit applications that can be assessed faster, without us having to request further information.
• Ensure those undertaking works in and around public space understand our requirements and their obligations.

Precautions must be taken to minimise the danger, risk and disruption posed by construction activity, especially where works are occurring adjacent to public areas, require the occupation of public spaces (such as footpaths or roads) or will have an impact on local traffic conditions.

The additional questions being asked during the application process will ensure that applications can be assessed faster, without the need for us to request further information. 

Because our city streetscape is constantly changing, you re now required to add dates for a CMP approval. This is to ensure the streetscape is accurately reflected in your CMP and remains the best way for you to complete construction. You will not be charged to extend your CMP expiry date.

Start the CMP approval application

Once you've logged in to City of Melbourne Services External link, click on the Apply for a permit dropdown in the main menu and select Apply for CMP approval. Complete the details at each step as follows: 

1. Enter the location of works in the Site address field. 
2. Select the Address. 
3. Click Next to continue.  

1. Complete the application details. 
2. Under Permit details, select your proposed permit period start/end dates and times in the relevant fields. 
3. Click Next to continue. 

1. Select the relevant stages of works that your project involves: demolition, excavation or construction. 
2. Select the indicative start dates and duration. 
3. Enter a description of this stage of works in the text box.
4. Select the principal contractor for this stage of the works.
5. Repeat for each stage of works. 
6. Click Next to continue. 

1. Once you ve logged into City of Melbourne Services External link, navigate to the My permits page.
    
2. Select the CMP that you want to extend.
3. The screen showing the CMP details will display. Click on the arrow at the top right corner of the screen, and select Extend Permit.
   
4. Enter the Extension dates and click Next.
    
5. Review the dates that you have entered, and click Submit.
    
6. A confirmation screen will be displayed.
    

You are expected to plan your works to comply with the Code of Practice for Building, Construction and Works (the Code).

You will be asked during your application if your proposal will comply with the Code. 

If you are unable to comply with all requirements, you must advise us about the non-compliance in your application. You ll need to advise why you can't comply and detail what you propose to do to meet our objectives. This is called a request for exception. 

Requests for exception require a demonstrated reason that a requirement cannot be met. 

Exception approval is at our absolute discretion. An exception is only approved if explicitly stated in the conditions of your permit.

As you will be submitting your CMP approval application online, fees must be paid at the time of lodgement.

Because our city's streetscape is constantly changing, you re now required to add dates for a CMP approval.

This is to ensure the streetscape is accurately reflected in your CMP, so it remains the best way for you to complete construction.

You will not be charged to extend your CMP expiry date.

To share your approved CMP or other permits, you will need to be logged in to your City of Melbourne Services External link account.

Once logged into the system, you will need to:  

1. Click on My permits from the toolbar, then select My permits from the dropdown.
    
2. Click on the relevant Name of the permit you are wanting to share. 
3. You will be redirected to a new screen. From this screen, click on the arrow icon in the top right-hand corner of the page and select Share permit.
    
4. A new window will display. Enter the details of the person you want to share the permit with and click Share.