Contact us

We can only respond to enquiries and issues relating to the City of Melbourne municipal area. This includes the central city and Melbourne’s innermost suburbs – check our boundary map. 

If your area does not fall within City of Melbourne, please contact the responsible council External link.

If you have already made a request or reported an issue, you can check how it is progressing by entering the reference number below.

Chat with us online. Our digital assistant Mel can answer common questions or you can connect with a team member.

We welcome feedback External link on your experience, our processes, decisions, services and staff.

We use feedback from you, positive or negative, to monitor and improve our service for the benefit of all of our customers.

Phone

+61 3 9658 9658
7.30am to 6pm, Monday to Friday (public holidays excluded)

In person

Customer Service Centre at Melbourne Town Hall
120 Swanston Street, Melbourne
8.30am to 5pm, Monday to Friday (public holidays excluded).

Postal address

GPO Box 1603
Melbourne VIC 3001

Social media

Facebook External link, X External link and other social media channels.

Relay and accessible services

We are committed to providing support for our customers who have a hearing impairment or have speech or communication difficulties. You can reach us through the following options:

• Speak and Read (TTY) Support: Call the National Relay Service (NRS) at 133 677 and ask for 03 9658 9658.
• Speak with Assistance and Listen Support: Call the NRS at 1300 555 727 and ask for 03 9658 9658.

For more support options, please visit the National Relay Service External link.

Multilingual and interpreting services

Our multilingual service offers assistance to people from a non-English speaking background.