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Online accessibility guide for businesses

The Online Accessibility Guide helps businesses create a more inclusive digital presence by offering practical, step-by-step guidance to enhance website content, social media, emails, and multimedia accessibility.  

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The guide is your starting point for reaching a wider audience, improving customer loyalty, and ensuring that your digital services are accessible to all, regardless of ability.  

About this guide

Effective digital communication stands as a cornerstone for any business seeking to expand its reach, enhance customer loyalty, and build a robust brand reputation. However, an often-overlooked aspect of this digital engagement is the principle of inclusivity - ensuring that the digital services provided are accessible to all individuals, regardless of any disabilities they may have.

The Online Accessibility Guide is designed to help businesses enhance their digital communication and create a more inclusive online environment. Whether you're a business owner, content creator, or organisation committed to accessibility, this guide provides the insights, strategies, and actionable steps you need to improve accessibility across various digital platforms.

The guide covers key aspects of digital accessibility, including:

  • creating accessible content for your website
  • implementing inclusive practices on social media
  • crafting accessible emails
  • developing videos and multimedia with accessibility in mind.

The guide serves as a foundational starting point, offering comprehensive guidance to help you begin your journey toward a more inclusive digital presence. While it is not exhaustive, it equips you with the essential knowledge to take the first step in building a more accessible space for all.

True digital success lies in a business's ability to communicate and connect with every individual in its audience. 
 


Download the guide

our acknowledgement

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  • Aboriginal People Flag

The City of Melbourne respectfully acknowledges the Traditional Owners of the land we govern, the Wurundjeri Woi-wurrung and Bunurong / Boon Wurrung peoples of the Kulin and pays respect to their Elders past and present. 

 

We acknowledge and honour the unbroken spiritual, cultural and political connection they have maintained to this unique place for more than 2000 generations.

We accept the invitation in the Uluru Statement from the Heart and are committed to walking together to build a better future.