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Crafting an accessibility guide

A valuable resource designed to help businesses create more inclusive environments.  

Two people in wheelchairs looking at design furniture and artworks in a gallery.

The Crafting an Accessibility Guide is a powerful resource that helps businesses and organisations build a more inclusive future, offering the guidance you need to create your own accessibility guide.

It supports you in understanding the importance of accessibility and how to implement it, providing practical steps to create a more accessible and welcoming business.

Why create an accessibility guide?

In today’s diverse and discerning world, having an accessibility guide isn’t just a smart move - it’s essential for success.

Think about it: a lack of accessibility information can create barriers, preventing individuals with disabilities from engaging with your business. This not only affects customer experience but can limit your reach and potential. Without clear, accessible details, you might be missing out on a significant audience.

By creating an accessibility guide, you aren’t just breaking down barriers; you’re constructing pathways to inclusion, understanding, and connection.

The benefits of an accessibility guide are both moral and practical:

  • Enhanced accessibility: provides clear, necessary information to customers with disabilities, improving their experience.
  • Stronger customer trust: demonstrates your commitment to inclusivity, building confidence among all customers.
  • Increased loyalty: fosters long-term relationships with customers who feel valued and supported.
  • Reputation boost: positions your organisation as progressive, compassionate, and responsive to the diverse needs of the community.
  • Competitive edge: sets your business apart as inclusive and proactive in a marketplace that increasingly values accessibility.

An accessibility guide is more than just a checklist - it’s an investment in your brand’s future.  
 


Download the guide

our acknowledgement

  • Torres Strait Islander Flag
  • Aboriginal People Flag

The City of Melbourne respectfully acknowledges the Traditional Owners of the land we govern, the Wurundjeri Woi-wurrung and Bunurong / Boon Wurrung peoples of the Kulin and pays respect to their Elders past and present. 

 

We acknowledge and honour the unbroken spiritual, cultural and political connection they have maintained to this unique place for more than 2000 generations.

We accept the invitation in the Uluru Statement from the Heart and are committed to walking together to build a better future.