How to book an accessible taxi or hire car
To book an accessible taxi or a hire car, go to Safe Transport Victoria External link.
The site will help you to travel with assistance animals. It includes your rights as a passenger and driver obligations.
The Multi-Purpose Taxi Program External link offers cheaper trips for people with disability.
Assistance animals
It is illegal for drivers to refuse to transport people with their assistance animals. This is under the Disability Discrimination Act 1992.
Booking a wheelchair-accessible vehicle
To organise a wheelchair accessible vehicle, ask for one when you book. Taxi services operating in Melbourne include:
- Silver Top Taxis: phone 131 008
- 13 cabs: phone 13 2227 External link
Ridesharing services
Book Uber External link and Shebah External link (an all-women rideshare service) using mobile phone apps.
Please check with these services whether they are accessible.
Report an issue
You can lodge complaints and report issues with commercial passenger vehicles to Safe Transport Victoria External link.
You can report issues relating to:
- fare calculation (not using the meter, or using it incorrectly)
- inappropriate driver behaviour
- safety or accessibility concerns
- touting.
