The guide offers step-by-step guidance to enhance accessibility in areas like physical access, communication, and sensory needs.
Designed to help businesses ensure all customers can easily navigate and enjoy Melbourne’s retail experiences, it provides actionable insights for improving your space.
About this guide
This toolkit provides practical tools and step-by-step guidance to assist businesses in improving accessibility across key areas such as physical access, communication, sensory considerations, and more.
The goal is to help retail businesses ensure that everyone - regardless of their ability - can easily navigate, shop, and enjoy the vibrant retail experiences Melbourne has to offer. The toolkit serves as a starting point, offering actionable insights for businesses to evaluate and improve their spaces, ensuring all customers, including those with disabilities, can fully engage with products and services.
By using the checklist and accompanying solutions guide, businesses can take meaningful steps toward accessibility, improving their customer experience, fostering loyalty, and strengthening their brand reputation in the process.
The guide is divided into two key components designed to support you in making meaningful improvements to accessibility:
The checklist provides a step-by-step, practical approach to assess and improve accessibility across your retail space, services, and customer interactions.
It covers various aspects such as physical access, sensory considerations, and communication.
By using this checklist, you can identify what’s working well, areas for improvement, and track your progress toward achieving accessibility goals.
The Solutions Guide is your companion resource, offering actionable solutions and guidance for items marked with an asterisk on the Accessibility Checklist.
It provides detailed information, expert insights, best practices, and practical tips to help you make informed decisions and take the necessary steps to enhance accessibility.
Simply use the identifying number next to the asterisk to locate the corresponding solution.
