Skip to main content

Accessibility checklist and guide: restaurants and cafes

The Accessibility Checklist and Solutions Guide for Restaurants and Cafes is a practical resource designed to help businesses create more inclusive and accessible spaces. 

Three people dining in a hotel restaurant.

With a step-by-step checklist and a companion guide offering actionable solutions, this toolkit enables businesses to assess and improve accessibility across physical access, sensory needs, and communication. It’s a valuable tool for ensuring all patrons can fully enjoy the diverse offerings your business provides. 

About this guide

The Accessibility Checklist and Solutions Guide for Restaurants and Cafes is an essential resource aimed at helping businesses create more inclusive and accessible dining experiences for all patrons.  

Businesses can enhance their physical space, customer service, and communication practices, making it easier for everyone, including those with disabilities, to fully engage with and enjoy the diverse and vibrant food scene Melbourne has to offer.  

The guide empowers businesses to not only meet accessibility standards but also to go beyond compliance, fostering a truly inclusive experience that attracts and retains loyal customers from all walks of life. 

The guide is divided into two key components designed to support you in making meaningful improvements to accessibility: 

The checklist provides a practical, step-by-step approach to assessing, improving, and maintaining accessibility within your space, services, and operations. 

It covers a broad range of areas, including physical access, sensory needs, communication, and more. 

By using the checklist, you can evaluate your strengths, identify areas for improvement, and track your progress toward achieving your accessibility goals.

The Solutions Guide is a companion resource that offers actionable solutions for the items marked with an asterisk on the Accessibility Checklist. 

It includes best practices, tips, and practical insights to help you take informed steps toward enhancing accessibility. Simply refer to the identifying number next to each asterisk to find the corresponding solution.

This toolkit is a valuable tool for making meaningful improvements to accessibility in your restaurant or cafe. 


Download the guide

our acknowledgement

  • Torres Strait Islander Flag
  • Aboriginal People Flag

The City of Melbourne respectfully acknowledges the Traditional Owners of the land we govern, the Wurundjeri Woi-wurrung and Bunurong / Boon Wurrung peoples of the Kulin and pays respect to their Elders past and present. 

 

We acknowledge and honour the unbroken spiritual, cultural and political connection they have maintained to this unique place for more than 2000 generations.

We accept the invitation in the Uluru Statement from the Heart and are committed to walking together to build a better future.